AWS + AI technical partner focused on outcomes

AWS + AI execution for measurable outcomes — with security and operational discipline.

CloudTing helps teams in Colombia and LATAM migrate, operate, and improve their AWS environments — plus implement automations and applied AI use cases that reduce operational load and improve response times.

Book via Google Calendar Evaluate my environment

Senior AWS support for growing teams
Transparent AWS Partner path: currently Registered
Pragmatic AI implementation in real processes
Founder-led execution
Practical support for critical operations
Serving Colombia and LATAM

What matters

Lower operational risk on AWS

Better visibility and control over spend

Resilience with backup and DR

Helpdesk 7x5 + optional nighttime AI agents (add-on)

We deliver concrete improvements so your cloud supports growth.

Services

AWS services designed to solve real problems

We prioritize fast impact in security, resilience, operations, and cost efficiency.

AWS migration without slowing operations

A clear plan to reduce risk, downtime, and rework while moving to AWS.

AWS operations & support (7x5)

Monitoring, helpdesk, and fast incident response to stabilize your environment.

Security & access control

Guardrails and best practices to reduce risk and improve reliability.

Lower your AWS bill

We detect waste and apply changes to pay the right amount without losing performance.

Backups & disaster recovery

We protect your data and prepare DR plans for critical events.

Automation & applied AI

Automations and AI use cases with measurable value, governance, and security.

Why CloudTing

A senior cloud partner, close to your team, focused on execution

We work as an extension of your team to deliver visible progress from the first weeks.

Boutique partner — not a ticket factory

Senior judgment, strong technical ownership, and close collaboration on key decisions.

Agile, hands-on execution

We implement, document, and leave capabilities in place — not just slides.

Continuity & risk first

We improve stability, security, and predictability during incidents.

Business + technical perspective

We translate cloud complexity into decisions that impact cost, time, and resilience.

Featured offers

High-value diagnostics to decide with data

Fast entry points to detect risks, opportunities, and define an actionable improvement plan.

AWS Health Check

Architecture, operations, and security review with a prioritized improvement plan.

Request assessment →

Cost + Security Review

Find critical risks and immediate savings opportunities without compromising performance.

Review my environment →

Backup / DR Assessment

Validate RTO/RPO and strengthen recovery against failures, ransomware, or human error.

Improve resilience →

Migration Readiness Assessment

Define scope, target architecture, and a realistic migration plan before moving workloads.

Prepare migration →

AI Opportunity Sprint

Identify and prioritize high-impact AI use cases with a technical roadmap and business metrics.

Explore AI use cases →

7x5 coverage + nighttime AI (add-on)

7x5 helpdesk plus (optional) nighttime AI agents operating inside your AWS accounts for triage and first actions. Paid add-on.

Quote add-on →

Commercial portfolio 2026

What we deliver today — with clear scope

Offer designed for real AWS operations: stability, cost control, security, and automation with AI where it adds value.

Managed AWS 7x5

Business-hours operations with stability focus and fast response.

Helpdesk 7x5
Monitoring + incident management
Monthly operations report

Managed FinOps

Cost control with practical actions and savings tracking.

Spend baseline
Monthly optimization
Forecast + deviation alerts

Managed Security Baseline

Security posture and operational compliance strengthening in AWS.

Baseline hardening
IAM/access review
Backup + recovery plan

Assisted Nighttime AI (Add-on)

Nighttime coverage with AI agents for initial triage and execution of approved runbooks.

Nighttime automated triage
Action log
Human escalation for critical cases

AWS support (monthly, by AWS spend)

USD 161.99 / month
AWS spend < 1,000 USD / month
USD 320.99 / month
AWS spend 1,001 – 2,000 USD / month
USD 482.99 / month
AWS spend 2,001 – 3,000 USD / month
USD 641.99 / month
AWS spend 3,001 – 5,000 USD / month
USD 1,052.99 / month
AWS spend 5,001 – 10,000 USD / month

If AWS spend exceeds these ranges, support pricing may vary.

CloudTing support (Linux + tools)

Includes support for AWS, Linux, cPanel, CMS/LMS, CloudFlare and Zabbix (among others).

Basic
USD 39 / month
Standard
USD 79 / month
Premium
USD 169 / month

Custom enterprise plan available.

Linux server admin (hourly)

USD 40 / hour

Unlimited questions/incidents
Passive security configuration
24/7 monitoring
Backup + recovery management
Anti-spam and IP reputation management
Regular system updates

Initial sysadmin (one-time)

USD 35 (one-time)

Initial diagnosis of Linux servers/VPS
Performance and security review
Report with recommendations
Servers with or without a management panel
Personalized specialist attention

Direct billing margin (%)

Between 10% and 30% of the total AWS invoice value.

Operational boundaries

We do not provide a full 24/7 SOC without a contracted scope for that service.
No production changes without authorization and a defined runbook.
Nighttime AI add-on operates only on allowed actions with full traceability.
Deep multi-cloud support is scoped as an additional project.

Plans and coverage

Pick the level of operations your business needs

Start with 7x5 support and extend to nighttime coverage with AI agents as a paid add-on.

Basic

USD 39 / month · 156,000 COP / month

Individuals or small teams that need occasional assistance.

Email and chat support (WhatsApp) during business hours
Response time up to 24 hours
Basic assistance for AWS, Linux, cPanel, CMS/LMS, CloudFlare and Zabbix

Choose this plan →

Standard

USD 79 / month · 316,000 COP / month

SMBs that require regular technical support.

Email and live chat support during business hours
Response time up to 12 hours
Remote assistance for the services mentioned
Regular status updates

Choose this plan →

Premium

USD 169 / month · 676,000 COP / month

Businesses that need priority and more personalized support.

Email, live chat and phone support 24/7
Response time up to 4 hours
Remote and on-site assistance as needed
Proactive monitoring and preventative maintenance
Guidance on optimization and best practices

Choose this plan →

Custom Enterprise

Custom

Organizations with specific and tailored support needs.

Fully customized scope
Dedicated account owner
Custom SLAs
Integration with existing ticketing systems
Detailed reports and trend analysis

Design a custom plan →

SLA and operating rules

Response SLA defined by severity (P1, P2, P3).
Nighttime triage executed by AI agents on approved actions.
Immediate escalation to a human for critical or out-of-runbook cases.
Action log and full audit traceability.
Nighttime AI coverage available as a paid add-on.

Use cases

We support teams with critical operations and growth goals

From companies already on AWS without enough operational maturity to teams migrating with strong guardrails.

E-commerce & retail

Scale for traffic spikes and protect revenue continuity.

SaaS & technology

Reliable architectures for fast growth and 24/7 operations.

Professional services

Data security and efficiency with lean teams.

Healthcare & education

Resilience and compliance for critical systems.

Finance & fintech

Security controls and traceability for regulated environments.

On-prem organizations

Gradual modernization to cloud without stopping operations.

Complementary services

Linux administration and OS-level tuningcPanel managementCloudflare implementation and hardeningWeb implementation supportInternal copilots integration7x5 helpdesk and nighttime AI agents (add-on)

Founder-led

Founder-led consulting with direct technical ownership

CloudTing exists to close the gap between cloud strategy and real execution. You work with experts who get involved in critical technical decisions and communicate clearly.

Current status: AWS Partner Registered
Partner goal: AWS Advanced in 24 months
AWS Certified Cloud Practitioner (Jan 2026)
AWS Cloud Quest: Generative AI Practitioner (Aug 2025)
Introducing Generative AI with AWS - Udacity (Jun 2025)
AWS Cloud Quest: Solutions Architect and Cloud Practitioner (Jun 2025)