Service
AWS Managed Services
Your team stays focused on the business. CloudTing keeps your AWS infrastructure stable, secure, and cost-aware. Continuous support, proactive monitoring, and direct technical execution by the founding team — no intermediaries, no long escalation chains.
What's covered
- Proactive monitoring and incident response with operational runbooks
- Change management and deployment / release support
- Security baseline, IAM hygiene, logging, and visibility
- FinOps routines: waste reduction and savings recommendations
- Backup and reliability reviews
- Monthly status report with completed actions and key metrics
Who it's for
- Teams with production workloads in AWS and limited cloud operations capacity
- Growing companies that need stronger guardrails without hiring an internal team
- Organizations that want predictable monthly execution and clear reporting
Reference architecture
Typical managed operations pattern: a VPC with compute, database, and storage, covered by a monitoring layer, identity management, and continuous backup.
How we work with you
- 30-minute call to understand your environment and current operations
- AWS Health Check and Well-Architected Review
- Statement of Work with scope and SLA, under NDA and a 12-month framework contract
- Sprint-based implementation of prioritized improvements
- Ongoing operation with monthly reporting and quarterly review
Frequently asked questions
What are the support hours?
Base support covers 7x5 during Colombian business hours. For extended or after-hours coverage, the AI-assisted night module can be added.
Are SLAs defined?
Yes. Response and resolution times are agreed upon based on incident criticality and the contracted plan.
Do you work with any AWS architecture?
We work with most AWS architectures. During the initial diagnostic, we evaluate your environment and define the appropriate scope.